Important Booking Update: Website Form Issue Resolved
We discovered a technical issue today affecting the prospective client booking form on Solgave.com.
During the affected period, some new-client inquiries appeared to submit normally on the website but did not reach our company email. Because the form looked like it had worked correctly from the client side, some prospective clients may have been waiting for a response that we never knew they were expecting.
The issue has now been fixed and confirmed through multiple test submissions.
If you submitted a new-client request and never heard from us
If you completed a booking or contact form through our website in the last few weeks and did not receive a response, please resubmit your booking form now.
Some submissions dating back to July 31 may have been affected.
Current clients were not affected
This issue involved only the website form used by prospective clients.
Existing Solgave clients using Time To Pet were not affected, and current client bookings and scheduling requests continued to operate normally.
We sincerely apologize to anyone who may have reached out and wondered why they never heard back from us. We’re grateful to the client who followed up today and helped us identify the problem.
If you were one of those prospective clients, please submit your request again. We’d genuinely love the opportunity to connect with you and learn more about your pets.
Thank you for your patience and for considering Solgave Animal Solutions.
— Jared & the Solgave team
